FAQs

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Company

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Products

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Ordering & Shipping

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Testing & Quality

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Company

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What makes EPCO Marine different from larger companies that import products?

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How does EPCO Marine manufacture their products?

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Can EPCO Marine provide uninterrupted product availability?

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Products

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Where does EPCO get its bow and stern eyes?

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What other products does EPCO Marine manufacture?

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What processes does EPCO Marine use to produce bow and stern eye threads?

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What stainless steel grades does EPCO Marine use to manufacture their products?

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What surface finishes does EPCO Marine offer for their bow and stern eyes?

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Can our company have its logo permanently displayed on products we order?

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Does EPCO Marine manufacture non-standard prototype bow and stern eyes?

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Does EPCO Marine have a custom parts policy?

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How can I be sure I'll get exactly what I order?

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Do all EPCO Marine products comply with ABYC H-40 requirements?

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Where can I find product information and specifications?

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Ordering & Shipping

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What is the lead time to ship the first order of the new part once a prototype bow/stern eye is approved?

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What is EPCO lead time for standard bow/stern eyes?

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What is the charge for expediting an order or taking advantage of the EPCO Express Shipping Program?

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Can EPCO notify us when our order is shipped by UPS so that it may be tracked?

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What are EPCO's minimum order quantities?

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How are EPCO's bow and stern eyes packaged for OEM applications?

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Testing & Quality

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Does EPCO have a Registered Quality System?

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What is EPCO's Warranty?

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What is EPCO's Return Goods Policy?

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What is the restocking charge to return standard products that are saleable?

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Can EPCO provide Broad Form Vendor's insurance coverage on their bow/stern eyes?

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What professionally documented test data is available for the corrosion resistance properties of EPCO's 304 and 316 bow and stern eyes, plates and hardware?

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What professionally documented test data is available for Tensile Strength, Edge Pull, and Side Pull properties of EPCO's 304 and 316, 3/8", 1/2", 5/8" bow and stern eyes?